Master Degree Courses

Total Quality Control & Management


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Total Quality Control & Management

Chapter 01 Introduction of Quality
Chapter 02 Total Quality in Organizations
Chapter 03 Philosophies and Frameworks
Chapter 04 Focusing on Customers
Chapter 05 Leadership and Strategic Planning
Chapter 06 Human Resource Practices
Chapter 07 Process Management
Chapter 08 Performance Measurement and Strategic Information Management 
Chapter 09 Statistical Process Control
Chapter 10 Quality Improvement
Chapter 11 Quality Control
Chapter 12 Statistical Process Control
Chapter 13 Reliability
Chapter 14 Building and Sustaining Total Quality Organizations

Presented by

Dr. Han Looi Siew

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